Policy

Last Updated

June 2024

Complaints & Compliments Policy

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Equality & Diversity Strategy

Our EDI Strategy provides a framework, and outlines the commitments we are making over the next three years.

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Domestic Abuse Policy

This policy underpins an organisational culture where it is understood that anyone can experience domestic abuse and feels able to ask for help and support without fear of being judged. It outlines our approach to assisting and supporting anyone experiencing or threatened with domestic abuse.

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Rent & Service Charges

Our annual update to the rent and service charges with details on how we calculated the figures.

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Asbestos

Our policy on keeping customers aware about Asbestos and safe in their homes.

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