For Residents

Last Updated

July 2024

Residents Complaints Procedure Flowchart

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Other Relevant Documents

Annual Accounts 2022 - 2023

Details of our financial performance, accounts and value for money, for the year ending 31 March 2023.

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Safeguarding Policy

This policy explains how we protect children, young people, and adults at risk by ensuring concerns are reported quickly, staff understand safeguarding responsibilities, and consistent practices are followed across all services.

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Transforming Lives Safely

As a responsible landlord, it is a legal requirement for us to carry out safety checks on your home.

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Domestic Abuse Policy

This policy explains how we support people experiencing domestic abuse and respond to keep them safe, outlining available support, how concerns are handled, and our commitment to a safe, confidential service.

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Rent Setting Policy

This policy explains how we set rent levels for our homes and the things we need to take into account such as government rules and what is affordable for residents.

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