Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.
Welcome to the complaints area of our website.
Like all social housing providers, Salvation Army Homes is registered with the Housing Ombudsman Service. The Housing Ombudsman service can assist residents who are unhappy with how a complaint has been dealt with. In addition, the Housing Ombudsman Service also monitor housing providers, like Salvation Army Homes, to ensure we are providing a fair and accessible complaints service.
The Social Housing(Regulation) Act 2023 (the Act) empowered the Housing Ombudsman (Home Housing Ombudsman Service (housing-ombudsman.org.uk) to issue a code of practice about the procedures members of the Scheme should have in place for considering complaints.
The Housing Ombudsman Service Complaints Handling Code (The Complaint Handling Code | Housing Ombudsman Service (housing-ombudsman.org.uk) provides good practice for all landlords on fair and effective complaints handling.
Salvation Army Homes have produced a self-assessment against the Complaints Handling Code 2024. We have published this self-assessment which you can read on this page, along with our Board’s response to our Complaint and Service Improvement Report 2023-24.
You can find out more about our complaints process and details on how to make a complaint in our Complaints and Compliments Policy.
Complaints Policy
See In FullSalvation Army Homes Complaints Handling Code Self Assessment 2024
Read MoreComplaint and Service Improvement Report and Board Response June 2024
See ReportAs a responsible landlord, it is a legal requirement for us to carry out safety checks on your home.
Open DocumentOpen DocumentOur policy on keeping customers aware about Asbestos and safe in their homes.
Open DocumentOpen DocumentA document that raises awareness to the different kinds of safeguarding issues.
Open DocumentOpen DocumentThis policy underpins an organisational culture where it is understood that anyone can experience domestic abuse and feels able to ask for help and support without fear of being judged. It outlines our approach to assisting and supporting anyone experiencing or threatened with domestic abuse.
Open DocumentOpen Document