For Residents

Last Updated

February 2024

Mutual Exchange

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

Looking to exchange?

We work in partnership with one of the country’s leading mutual exchange services, HomeSwapper, to help you find a home that suits you better.

Visit the HomeSwapper website to register and start searching today.

What to do before you exchange:

·       You will need to find someone to exchange with

·       Before you can exchange homes, both you and the person you are swapping with need to complete our Mutual Exchange Form and send this to us

·       Please speak to your Neighbourhood Manager if you need any help in completing the form or want to find our more

·       We will notify all parties applying for an exchange of our decision within 42 days from when we receive the full application, including the correct supporting documentation

To exchange your home you must:

·      Be keeping to your tenancy conditions

·       Not have rent arrears equivalent to more than one month’s rent, unless there are exceptional circumstances. We may make it a condition of our approval that you clear any arrears by a specific date before the mutual exchange takes place

·       Meet any criteria for the type of home you’re exchanging into (for instance, an age restricted home, affordable rent homes)

·       Move to a home that’s a suitable size for your family. If you’re downsizing, you may under occupy by one bedroom in your new home

·       Rectify any repairs or alterations that you are responsible for

Other Relevant Documents

Asbestos

Our policy on keeping customers aware about Asbestos and safe in their homes.

Open DocumentOpen Document

Domestic Abuse Policy

This policy underpins an organisational culture where it is understood that anyone can experience domestic abuse and feels able to ask for help and support without fear of being judged. It outlines our approach to assisting and supporting anyone experiencing or threatened with domestic abuse.

Open DocumentOpen Document

Complaints & Compliments Policy

Our policy for listening and responding to feedback given by those who use our services.

Open DocumentOpen Document

Corporate Strategy - Pathway To Excellence

Our plan to raise our profile and become a ‘go to’ provider of support.

Open DocumentOpen Document
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