For Residents

Last Updated

November 2024

Our approach to the TSM Survey

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Please note this document contains our old name and branding but rest assured the content remains accurate and valid for Salvation Army Homes.

See the survey used for our Tenant Satisfaction Measurements here.

View the TSM survey

TSM Survey

Other Relevant Documents

Complaints & Compliments Policy

Our policy for listening and responding to feedback given by those who use our services.

Open DocumentOpen Document

Suggested Housing Referees

A form to capture a character reference from somebody who can vouch for you with regard to your suitability as a tenant.

Open DocumentOpen Document

Corporate Strategy - Pathway To Excellence

Our plan to raise our profile and become a ‘go to’ provider of support.

Open DocumentOpen Document

Damp & Mould

Our policy to help us meet our landlord responsibilities and how we can make sure that damp and mould is managed and mitigated properly.

Open DocumentOpen Document
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